Boulder Brows works by appointment only - no walk-ins please. We offer same day appointments for all services EXCEPT permanent makeup. Skincare and Lash & Brow appointments must be scheduled online at least 1 hour prior. Payments at the time of service can be made with any credit/debit card, exact cash, Apple Pay, or check.
A DEPOSIT IS REQUIRED AT THE TIME OF BOOKING. Deposits are transferable, however they are non-refundable. We understand that the deposits are significant for our Permanent Makeup services. This is because of the amount of time we have dedicated to serving these clients. When clients miss their appointment, change their mind last minute, or arrive having not complied with our Pre-Appointment Protocol, it costs both of us money and time that could have been used serving another client. We are here everyday to serve you. So we want to ensure that clients arrive prepared for our PMU services. The deposit is there to ensure that you have done your research and are committed and ready to receive this service. By scheduling an appointment with us, you are agreeing to this policy.
PART 2/TOUCHUPS: You MUST schedule Part 2 ahead of time! We fill up as quickly for touchups as we do for the initial session. Microblading is a two-part process. Our clients will need to schedule Part 2 within 5-8 weeks of your initial session. Clients will need to wait for the next booking (1 month later) after scheduling their first session to have access to follow-up appointments within the 5-8 week window.
RESCHEDULING: Any changes to your appointment must be made online no more than 2 days prior to your scheduled appointment - please click the link from the email or text confirmation you received at the time of booking, or from the reminder sent 3 days prior to your appointment to cancel/reschedule. Please note that because of our limited availability for our Permanent Makeup services, last-minute rescheduling will likely result in an additional waiting period of 3+ months. We are happy to add you to our Waitlist, but we cannot guarantee an appointment spot sooner than what is available online at the time of rescheduling.
CANCELLATIONS or rescheduling within 2 days of your appointment will result in losing your deposit. Same-day cancellations and no-shows will result in an additional fee of the remaining balance of the service cost. No-shows that occur a 2nd time will result in a client termination notice. Arriving to your scheduled appointment late or deciding/having to cancel or reschedule will result in losing your deposit.
REFUNDS: Boulder Brows does not offer refunds on services rendered. Please be aware that results can vary, as every client is different. We take great care in explaining our processes thoroughly, making sure every client has realistic expectations going into every appointment. So please note that starting any of our PMU/Removal Processes is in fact a process, requiring more than 1 session. Starting the process and deciding that you do not wish to continue will not result in a refund for any of the services you have received. If it is the decision of Boulder Brows to discontinue further services with any client, no refunds will be issued regardless of the receipt of Part 2 or any additional touchups. Part 2 is included in the total cost of the procedure, however it is not guaranteed. You agree to this policy when you schedule with us.
Immediately after submitting a request for an appointment, you should receive an email/text receipt. If you do not receive a receipt notification, your request for an appointment did not successfully go through. Please submit your request again. All appointment requests are submitted to Boulder Brows for review before approval. This typically takes a couple hours after submission. Once your appointment has been confirmed, you will receive another email/text notification confirming the appointment.
You will receive an email notification 3 days prior to your scheduled appointment as well as a text message reminder the day of your appointment. Please click the text message link and review your appointment information as this includes any pre-appointment protocols.
We kindly ask that all appointments are scheduled online. If you have any difficulties scheduling online, please contact us via email at email@example.com. We do not open our doors early, so please do not arrive excessively early prior to your appointment time. If you are more than 10 minutes late to your appointment, it is the technician's discretion as to whether or not your appointment must be rescheduled. We understand things can happen, but we cannot rush through any service to accommodate you for being late, and we will not inconvenience the clients scheduled after you. You will lose your deposit. Another deposit is required to rebook with us.
The client and the artist are the only 2 people allowed in the treatment room during your appointment. If you have children, please make arrangements for childcare ahead of time. We do not allow children in the treatment room for safety and health code reasons, and children cannot be left unattended in the waiting area regardless of their age. Pets are also not allowed in the building due to Boulder County Public Health Regulations, so please make arrangements for your furry friends beforehand. Please do not bring a friend/guest to your appointment. It is the artist's job to carry out YOUR service, and they cannot optimally do so if they are also catering to your friends/children/pets. Failure to abide by our business policies will result in forfeiting your appointment that day, and you will lose your deposit.
If you have an outstanding balance with us, we will not be able to service you until your balance has been paid.
PERMANENT MAKEUP POLICIES
Please be advised that we are an incredibly busy facility and rely heavily on our clients following our policies precisely and scheduling their appointments in a timely manner. This is a medical procedure that requires following a strict pre and post appointment protocol. And follow-ups have to be scheduled within 5-8 weeks of your last session for optimal results. We are booked out 3+ months in advance, so please be mindful of this by scheduling your initial session, as well as your follow-up, ahead of time. We recommend logging back onto our website a month after booking your initial session to book your second session on time. Please be aware that we may not be the best fit for every client. So please take the time to read the information provided thoroughly when deciding if Boulder Brows is the right fit for you.
QUESTIONNAIRE: We require all new PMU clients to complete our questionnaire prior to booking. New client appointment requests will not be confirmed until we receive and review your questionnaire submission.
MULTIPLE PERMANENT MAKEUP SERVICES may not be combined in a single session. If you wish to schedule more than one service with us, you'll need to book them on separate days. Liner/Lash Enhancements must be scheduled prior to any Microblading/Follow-Up sessions with us, as we are unable to perform any Liner services while your Microblading is still healing. Please schedule accordingly.
PRE-APPOINTMENT PROTOCOL: NO CAFFEINE or alcohol 24 hours prior to your appointment - that means no morning coffee! No fish oil, anticoagulants or blood thinning drugs 4 days prior to your appointment. This information is not only required for you to read prior to booking your initial session, but it’s also provided to you in every single communication and confirmation text/email you receive from us. Your appointment will be rescheduled for failure to follow the pre-appointment preparation protocol, and your deposit will be forfeited. No exceptions.
PART 2/TOUCHUPS: Part 2 is included in the total Microblading cost and must be scheduled with the same artist. If you have no intention of coming back for your follow-up session, then we do not recommend booking the initial session - it's a two-part process. Due to limited availability, we HIGHLY RECOMMEND having your follow-up appointment already scheduled prior to coming to your initial session (2-3 months prior). Otherwise, you will likely be outside of our 8 week window and will be assessed a higher price. Please be advised that if you have to cancel Part 2 or a touchup for any reason, you may be assessed a higher price if you are unable to secure a new appointment within 8 weeks of your initial session. We cannot guarantee availability if you need to reschedule, but will do our best to accommodate you in a timely manner. The Microblading Part 2 Session is a "perfecting" appointment, designed to make any adjustments needed from the first session. It will no longer be included in the original pricing if it is scheduled outside of the 8-week window, as this is now considered a Refresh.
BREAKING PROTOCOL OR POLICIES: Please note that it is the client's responsibility to educate themselves (before booking) on the procedure being requested and understand any and all prep/aftercare/downtime for that procedure (please see our FAQ & AFTERCARE pages). Arriving to your scheduled appointment late or deciding to reschedule will result in losing your deposit. So we ask that you please do your research prior to booking - we are happy to answer any questions you have! If you are unable to follow ALL of our Permanent Makeup pre-appointment protocol requirements, then we cannot perform the service. We understand that it's tough and often hard to remember to give up your coffee the morning of your procedure. However, IT IS MANDATORY and equally as important as all of our other requirements. This is a medical procedure, and our protocol is there to ensure that your skin is in an optimal state to take the pigment and heal beautifully. Beautiful results cannot be achieved if you arrive in a compromised state, and it will ultimately cost you more time and money having to book more sessions to get the results you want. If we learn that you have failed to follow any part of your pre-procedure protocol, you will be rescheduled and you will lose your deposit. We send you numerous texts/emails with this information to ensure you're successful in arriving completely ready the day of your appointment - so please take the time to read them.
Clients that are new to Boulder Brows are required to select the standard full-price initial session. Even if you have pre-existing work from another artist that you are looking to have touched-up/refreshed, you are still new to us and must schedule as a new client. Boulder Brows does specialize in corrective work and requires those potential clients to send us photos of your existing work via email prior to scheduling. Our master artist will review these photos and determines eligibility on a case by case basis. If the existing work is too dark and saturated, Saline Tattoo Removal may be recommended to lighten it prior to booking a PMU appointment with us.
Boulder Brows does not offer refunds on services rendered.
Please be aware that results can vary, as every client is different. We take great care in explaining our processes thoroughly, making sure every client has realistic expectations going into every appointment. So please note that starting any of our PMU/Removal Processes is in fact a process, requiring more than 1 session. Starting the process and deciding that you do not wish to continue will not result in a refund for any of the services you have received. If it is the decision of Boulder Brows to discontinue further services with any client, no refunds will be issued regardless of the receipt of Part 2 or any additional touchups. Part 2 is included in the total cost of the procedure, however it is not guaranteed. You agree to this policy when you schedule with us.
By clicking the button below, you are confirming that you have read all of our policies and are ready to schedule an appointment with us.