Smiling Eyes Photo_Boulder Brows
 

Please be advised that we are an incredibly busy facility and rely heavily on our clients following our policies precisely and scheduling their appointments in a timely manner.  This is a medical procedure that requires following a strict pre and post appointment protocol.  And Touchups have to be scheduled within 8 weeks of your last session for optimal results.  We are booked out 3+ months in advance, so please be mindful of this by scheduling ahead of time.  We may not be the best fit for every client/lifestyle.  So please take the time to read the information provided thoroughly when deciding if Boulder Brows is the right fit for you.

 

SCHEDULING POLICY

Boulder Brows works by appointment only - no walk-ins please.  We offer same day appointments for all services EXCEPT permanent makeup.  Skincare and Lash & Brow appointments must be scheduled online at least 1 hour prior - we do not schedule via phone/email.  You MUST read all of our policies PRIOR to booking - if you feel you are unable to follow them, then we may not be the right fit for you.  Payments at the time of service can be made with a check, cash, any credit/debit card, or Apple Pay. 

A DEPOSIT IS REQUIRED AT THE TIME OF BOOKING.  Deposits are transferable, however they are non-refundable.  We understand that the deposits are significant for our Permanent Makeup services.  This is because of the amount of time we have dedicated to serving these clients.  When clients miss their appointment, this costs us money and time that could have been used serving another client.  We also want to ensure that clients are arriving prepared for our PMU services.  Showing up and deciding you do not wish to proceed with the service, or arriving having not complied with our Pre-Appointment Protocol costs us both.  We are here everyday to serve you.  The deposit is there to ensure that you have done your research and are committed and ready to receive this service.

RESCHEDULING:  Any changes to your appointment must be made online more than 2 days prior to your scheduled appointment - please click the link from the email or text confirmation you received at the time of booking, or from the reminder sent 3 days prior to your appointment to cancel/reschedule.  Please do not call or email us to reschedule.  Please note that because of our limited availability for our Permanent Makeup services, last-minute rescheduling will likely result in an additional waiting period of 3+ months.  We are happy to add you to our Waitlist, but that cannot guarantee an appointment spot sooner than what is available online at the time of rescheduling. 

CANCELLATIONS  or rescheduling within 2 days of your appointment will result in losing your deposit.  Same-day cancellations and no-shows will result in an additional fee of the remaining balance of the service cost.  No-shows that occur a 2nd time will result in a client termination notice.  Arriving to your scheduled appointment and deciding to cancel/reschedule will result in losing your deposit.  

EMAIL/TEXT CONFIRMATION

Immediately after submitting a request for an appointment, you should receive an email/text receipt.  If you do not receive a receipt notification, your request for an appointment did not successfully go through.  Please submit your request again.  All appointment requests are submitted to Boulder Brows for review before approval.  This typically takes a couple hours after submission.  Once your appointment has been confirmed, you will receive another email/text notification confirming the appointment.  

You will receive an email notification 3 days prior to your scheduled appointment as well as a text message reminder the day of your appointment.  Please click the text message link and review your appointment information as this includes any pre-appointment protocols. 

BUSINESS POLICIES

No walk-ins, please.  We do not schedule appointments via walk-in/phone/email.  Please schedule online.  If you have any difficulties scheduling online, please contact us via email at info@boulderbrows.com.  We do not open our doors early, so please do not arrive more than 5 minutes prior to your appointment time.  If you are more than 5 minutes late to your appointment, it is the technician's discretion as to whether or not your appointment must be rescheduled.  We understand things can happen, but we cannot rush through any service to accommodate you for being late, and we will not inconvenience the clients scheduled after you.  You will be rescheduled, and you will lose your deposit.  

If you have children, please make arrangements for childcare ahead of time.  We do not allow children in the treatment room for safety and health code reasons, and children cannot be left unattended in the waiting area.  Pets are also not allowed in the building due to Boulder County Public Health Regulations, so please make arrangements for your furry friends beforehand.  Please do not bring a friend/guest to your appointment.  If you need a second opinion for your permanent makeup procedure, you can send photos or Facetime friends standing by.   It is the artist/esthetician's job to carry out YOUR service, and they cannot optimally do so if they are also catering to your friends/children/pets.  Failure to abide by our business policies will result in forfeiting your appointment that day, and you will lose your deposit.  

If you have an outstanding balance with us, we will not be able to service you until your balance has been paid.

PERMANENT MAKEUP POLICIES

MULTIPLE PERMANENT MAKEUP SERVICES  may not be combined in a single session.  If you wish to schedule more than one service with us, you'll need to book them on separate days.  Liner/Lash Enhancements must be scheduled prior to any Microblading/Touchup sessions with us, as we are unable to perform any Liner services while your Microblading is still healing.  Please schedule accordingly.

PRE-APPOINTMENT PROTOCOL:  No alcohol or CAFFEINE 24 hours prior to your appointment - that means no morning coffee!  No fish oil, anticoagulants or blood thinning drugs 4 days prior to your appointment.  Your appointment will be rescheduled for failure to follow the pre-appointment preparation protocol, and your deposit will be forfeited.  

BREAKING PROTOCOL OR POLICIES:  Please note that it is the client's responsibility to educate themselves (before booking) on the procedure being requested and understand any and all prep/aftercare/downtime for that procedure (please see our FAQ & AFTERCARE pages).  Arriving to your scheduled appointment and deciding to reschedule will result in losing your deposit.  This costs our technicians time and money, so please do your research prior to booking - we are happy to answer any questions you have.  If you are unable to follow ALL of our Permanent Makeup pre-appointment protocol requirements, then you cannot schedule an appointment with us.  We understand that it's tough to give up your coffee the morning of your procedure.  However, IT IS MANDATORY and equally as important as all of our other requirements.  If we discover that you have failed to follow any part of your pre-procedure protocol, you will be forced to reschedule and you will lose your deposit.  We send you numerous texts/emails with this information.  It's your responsibility to read it.

TOUCHUPS:  Touchups are HIGHLY recommended.  If you have no intention of coming back for a touchup session, then we recommend not booking the initial session - it's a two-part process.  Due to limited availability , we HIGHLY RECOMMEND having your touchup appointment already scheduled prior to coming to your initial session (2 months prior is preferable).  Otherwise, you will likely be outside of our 8 week touchup window and will be assessed a higher price.  Please be advised that if you have to cancel your touchup for any reason, you may be assessed a higher price if you are unable to secure a new touchup appointment within 8 weeks of your initial session.  We do not guarantee availability if you need to reschedule, but will do our best to accommodate you in a timely manner.  The 5-8 week Touchup session is a "perfecting" appointment, designed to make any adjustments needed from the first session.  We will not honor this touchup pricing outside of the 8-week window, as this is now considered a Refresh.

PRE-EXISTING WORK?

Clients that are new to Boulder Brows are required to select the standard full-price initial session.  Even if you have pre-existing work from another artist that you are looking to have touched-up/refreshed, you are still new to us and must schedule as a new client.  Boulder Brows does specialize in corrective work and requires those potential clients to send us photos of your existing work via email prior to scheduling.  Our master artist will review these photos and determines eligibility on a case by case basis.  If the existing work is too dark and saturated, tattoo removal may be recommended to lighten it prior to booking with us.  

REFUND POLICY

Deposits are transferable, but non-refundable.  Changes made to your appointment more than 2 days prior to your appointment will result in the transfer of your prepaid deposit - you will not be charged.  Late changes/cancellations will result in the loss of your deposit and will require a new deposit payment. 

Boulder Brows does not offer refunds on any services performed.    

 

By clicking the button below, you are confirming that you have read all of our policies and are ready to schedule an appointment with us.