BY MAKING A SELECTION BELOW, YOU CONFIRM THAT YOU HAVE READ & AGREE TO ALL OF OUR POLICIES AND ARE READY TO SCHEDULE WITH US.

It’s not fine print - it’s a guide to make sure we’re the right fit, and that you fully understand our process and expectations.


BOOK WITH | CHOOSE BELOW


 

We also offer consultations for our cosmetic tattoo services. This option is available for clients who are unsure of which service to book, or which artist to book with. Any of our cosmetic tattoo artists can meet with you to answer your questions!


SCHEDULING POLICY

Boulder Brows works by appointment only.  We offer same day appointments based on availability, which must be scheduled online at least 1 hour prior.  When scheduling, please note that if no days are available for the artist+service you have selected, that means they are completely booked that day. We require an electronic consent form to be completed prior to your appointment for all new clients. Please be advised that our consent forms require more thorough information from you to ensure we are able to provide you with an elevated experience. Our cosmetic tattoo artists open their next available month’s appointments to new clients on the first day of every month at noon. Pricing varies for some services depending on the artist. New tattoo appointment requests will not be confirmed until we receive and review your consent form. Please check our Service Page for all pricing information. Payments at the time of service can be made with any credit/debit card, exact cash, Apple Pay, or check. 

A DEPOSIT IS REQUIRED AT THE TIME OF BOOKING.  We require a 50% deposit when scheduling an appointment with us. Deposits are transferable, however they are non-refundable.  When clients miss their appointment, change their mind last minute, or arrive late, it costs both of us money and time that could have been used serving another client.  The deposit is there to ensure that you have done your research and are committed and ready to receive this service. By scheduling an appointment with us, you are agreeing to this policy.

RESCHEDULING:  Any changes to your appointment must be made online at least 2 days prior to your scheduled appointment - please click the link from the email or text confirmation you received at the time of booking, or from the reminder sent 3 days prior to your appointment to cancel/reschedule.  If you need to get in touch with us, please contact us either by emailing us at info@boulderbrows.com, or through our automated reminder/text messaging system through Square at 833-312-3688 for Louisville, and 833-254-3985 for FoCo. Please note that because of limited availability for many of our services, last-minute rescheduling can result in an additional waiting period before our next available appointment.  We are happy to add you to our Waitlist, but we cannot guarantee an appointment spot sooner than what is available online at the time of rescheduling. 

CANCELLATIONS  or rescheduling within 2 days of your appointment will result in losing your deposit.  Another deposit will be required to re-book with us. Same-day cancellations and no-shows will result in an additional fee of the remaining balance of the service cost.  No-shows that occur a 2nd time will result in a client termination notice.  Arriving to your scheduled appointment late or deciding/having to cancel or reschedule will result in losing your deposit, as well as the remaining balance.  FOR SAME-DAY CANCELLATIONS/NO-SHOWS: A fee of the remaining balance of the total cost of the service will be applied for all non-tattoo services; a fee of the listed menu price for that service will be applied for all complimentary/discounted non-tattoo services; a fee of $100 fee will be applied for any complimentary cosmetic tattoo services.

REFUNDS:  Boulder Brows does not offer refunds on services rendered or cancellation/no-show fees, and deposits are non-refundable. Please be aware that results can vary, as every client is different. We take great care in explaining our processes thoroughly, making sure every client has realistic expectations going into every appointment. You agree to this policy when you schedule with us.

UNHAPPY WITH YOUR RESULTS? Here at Boulder Brows, we take pride in the services that we do and want above all else for our clients to have the best experience and leave with beautiful results. While results are not guaranteed, we still want to be sure you’re happy with the outcome of your service. Please email us if you have any concerns, and we’ll do our best to make it right.

EMAIL/TEXT CONFIRMATION

Immediately after submitting a request for an appointment, you should receive an email/text receipt.  If you do not receive a receipt notification, your request for an appointment did not successfully go through.  Please submit your request again.  All appointment requests are submitted to Boulder Brows for review before approval.  This can take a few days after submission.  Once your appointment has been confirmed, you will receive another email/text notification confirming the appointment.  

You will receive an email notification 3 days prior to your scheduled appointment as well as a text message reminder the day of your appointment.  Please click the text message link and review your appointment information as this includes any pre-appointment protocols as well as arrival instructions. New clients must complete their electronic consent form prior to their appointment.

BUSINESS POLICIES

PREFERRED METHODS OF COMMUNICATION: For all inquiries, please email us at info@boulderbrows.com. This is the most efficient and quickest way to receive a reply from us, as we do not have a receptionist available to answer the phone. If you call us, please leave a voicemail - all voicemails will be returned within 1-2 business days. If you wish to cancel/reschedule an appointment, and are unable to do so online, please contact us as soon as possible by email at the above email address, or via our messaging system at 833-312-3688 for Louisville, and 833-254-3985 for FoCo. Instagram, Facebook, Yelp, Google messenger, or any other form of communication outside of our shop phone or email is not an appropriate or reliable way to get in touch with us and will not receive a response.

PLEASE NOTE: Each artist manages their own clients/bookings/inquiries. Please allow us additional time to respond around the holidays, as we all are likely out of the office. We will get back to you as soon as we’re back in the salon. Thank you so much for your patience and understanding!

ONLINE SCHEDULING: We kindly ask that all appointments are scheduled online.  If you have any difficulties scheduling online, please contact us via email at info@boulderbrows.com.  As part of our COVID-19 procedures, please arrive no sooner than your scheduled appointment time. You’ll complete our electronic consent form that will be texted to you prior to your appointment. A credit card will be required when completing our consent form, which will be securely stored in our system. Your card will only be charged in the event of a no-show or late-cancellation. If you are more than 10 minutes late to your appointment, it is the technician's discretion as to whether or not your appointment must be rescheduled.  We understand things can happen, but we cannot rush through any service to accommodate you for being late, and we will not inconvenience the clients scheduled after you.  You will lose your deposit. Another deposit will be required to rebook with us. If your technician is able to fulfill your service that day, a late fee will still be applied.

COVID-19 PROTOCOLS: At this time, the city of Louisville has lifted the mask mandate. However, in order to keep both our technicians and clients safe and/or comfortable, and due to the nature of our work and close proximity to our clients during services, your technician may require you to wear a mask during your service (even if you are fully vaccinated). Please email us if you have any concerns about this requirement.

NO PLUS ONES: The client and the artist are the only 2 people allowed in our salon during your appointment.  If you have children, please make arrangements for childcare ahead of time.  Children are not permitted in our salon for safety and health code reasons, and children cannot be left unattended in the waiting area regardless of their age.  Our salon is an open concept, and tattoo appointments are occurring all throughout the day. It is not appropriate for children to be present in our salon unless they are personally receiving services. Pets are also not allowed in the building due to Boulder County Public Health Regulations, so please make arrangements for your furry friends beforehand.  Please notify us when booking if a service animal will be present during your appointment. Please do not bring a friend/guest to your appointment.  It is the artist's job to carry out your service, and they cannot optimally do so if they are also catering to your friends/children/pets.  Failure to abide by our business policies will result in forfeiting your appointment that day, and you will lose your deposit.  

If you have an outstanding balance with us, we will not be able to service you until your balance has been paid.


GET TO KNOW US: INTRO VIDEO


 

WHERE TO FIND US

LOUISVILLE SALON

459 MCCASLIN BLVD, STE 8, LOUISVILLE, CO 80027

We are located on the BACK SIDE of the Centennial Valley Shopping Center (you’re looking for Qdoba, Runners Roost, Organic Sandwich Company, and Starbucks).  If you were to turn left out of the drivethru, our storefront is two doors down.

FORT COLLINS SALON

4321 Corbett Dr. Fort Collins, CO

Jess is located in Suite 113 - inside the Sola Salon across from World Market and Sprouts, next to HW Home Furniture.

HOURS

BY APPOINTMENT ONLY

All of our technicians work by appointment only. For same-day appointment, please check our online booking to see if we have any spots available as availability for walk-ins is extremely limited.


 

WE ARE HIRING!

We are looking to diversify our team and hire multiple new technicians! Are you a licensed esthetician or cosmetologist? Do you have a passion for brows and/or lashes? Are you looking for more freedom in the workplace to build a flexible schedule and focus on the services that you love the most? What we offer here at Boulder Brows is really special. We work by appointment only, and encourage a collaborative workplace that allows for mentorship, and drives you to perform at the same level as the team. This isn’t your normal corporate salon vibe. Please email us your resume at info@boulderbrows.com and complete our Applicant Questionnaire if you want to learn more!