This questionnaire is for brides-to-be looking for makeup services for their big day. We just have a few questions to better help us serve you!
Boulder Brows works by appointment only - no walk-ins please. We offer same day appointments for all services EXCEPT permanent makeup. Skincare and Lash & Brow appointments must be scheduled online at least 1 hour prior. Payments at the time of service can be made with any credit/debit card, exact cash, Apple Pay, or check.
A DEPOSIT IS REQUIRED AT THE TIME OF BOOKING. Deposits are non-refundable. We understand that the deposits are significant for our Bridal Makeup services. This is because of the amount of time we have dedicated to serving these clients. When clients miss their appointment or change their mind last minute, it costs both of us money and time that could have been used serving another client. We are here everyday to serve you. By scheduling an appointment with us, you are agreeing to this policy.
RESCHEDULING: Any changes to your appointment must be made online no more than 2 days prior to your scheduled appointment - please click the link from the email or text confirmation you received at the time of booking, or from the reminder sent 3 days prior to your appointment to cancel/reschedule.
CANCELLATIONS or rescheduling within 2 days of your appointment will result in losing your deposit. Same-day cancellations and no-shows will result in an additional fee of the remaining balance of the service cost. No-shows that occur a 2nd time will result in a client termination notice. Arriving to your scheduled appointment late or deciding/having to cancel or reschedule will result in losing your deposit.
REFUNDS: Boulder Brows does not offer refunds on services rendered. You agree to this policy when you schedule with us.
Immediately after submitting a request for an appointment, you should receive an email/text receipt. If you do not receive a receipt notification, your request for an appointment did not successfully go through. Please submit your request again. All appointment requests are submitted to Boulder Brows for review before approval. This typically takes a couple hours after submission. Once your appointment has been confirmed, you will receive another email/text notification confirming the appointment.
You will receive an email notification 3 days prior to your scheduled appointment as well as a text message reminder the day of your appointment. Please click the text message link and review your appointment information as this includes any pre-appointment protocols.
Boulder Brows works by appointment only. We do not open our doors early, so please do not arrive excessively early prior to your appointment time. If you are more than 10 minutes late to your appointment, it is the technician's discretion as to whether or not your appointment must be rescheduled. We understand things can happen, but we cannot rush through any service to accommodate you for being late, and we will not inconvenience the clients scheduled after you. You will lose your deposit. Another deposit is required to rebook with us.
The client and the artist are the only 2 people allowed in the treatment room during your appointment. If you have children, please make arrangements for childcare ahead of time. We do not allow children in the treatment room for safety and health code reasons, and children cannot be left unattended in the waiting area regardless of their age. Pets are also not allowed in the building due to Boulder County Public Health Regulations, so please make arrangements for your furry friends beforehand. Please do not bring a friend/guest to your appointment. It is the artist's job to carry out YOUR service, and they cannot optimally do so if they are also catering to your friends/children/pets. Failure to abide by our business policies will result in forfeiting your appointment that day, and you will lose your deposit.
If you have an outstanding balance with us, we will not be able to service you until your balance has been paid.
Boulder Brows does not offer refunds on services rendered.
Please be aware that results can vary, as every client is different. You agree to this policy when you schedule with us.